Tropica Casino

We require an initial one-time identity check and may request further verification at any time, including before deposits, withdrawals or when fraud is suspected.

For withdrawal verification, provide a signed Card Authorization Form with colour copies of valid government photo ID such as a Driver's license or passport on both sides, a recent utility bill confirming your home address and showing the name and address on your account, and the front and back of each card used to deposit. Purchase declaration forms may also be required when transacting. If you used an alternative payment method such as Neteller or Skrill, only the identity and address documents are required for the initial check.

For banking verification, hide every card number except the first four and last four digits. With the Card Authorization Form, provide colour copies of both sides showing the first 6 and last 4 digits.

Sign and date the authorization form to confirm that you are the authorised cardholder, will honour your card purchases by telephone or online, and accept our terms of use. The form also declares majority age of 18 or older depending on jurisdiction, without changing our eligibility requirements on this page. If you used more than 1 credit card, submit an additional authorization form for each one.

If you have deposited or withdrawn through an e-wallet such as MoneyBookers, Neteller or EcoCard, we may request copies of other transactions showing that wallet in use. A signed transaction history and other security documentation may also be requested.

Send clear digital document pictures through our support email contact, including your name and username. Finance review and approval place you in the next available payment cycle. When we request documents to prevent fraud, play is suspended until they have been received and approved.

You are responsible for sending the information and documents needed for withdrawal approval. Failure to comply or to provide them within 30 days of requesting a withdrawal results in the withdrawal being cancelled. Approval depends on meeting the applicable conditions and verification of every required document. We also reserve the right to reverse a withdrawal over 30 days old where security documents are missing or verification is incomplete.

We may request a Security Verification Form at any time. Not returning the faxback form and required personal identification within 30 days of the request risks suspension and possible account forfeiture, with resolution of the funds at our discretion. A credit-card deposit requires security-form documents for cashout and may involve a wait of up to 7 days before processing.

Whether registering for fun or real play, you guarantee the authenticity and accuracy of your information. False information can lead to suspension of your account and related cash-ins until we determine that the details are accurate. Knowingly false or misleading details may also lead to forfeited winnings and suspension or termination.

During a fraud investigation, we may suspend an account and freeze winnings indefinitely until the investigation ends. Suspected fraud involving card-funded winnings can result in a hold of up to 12 months. We may report possible criminal or suspicious actions to the appropriate authority.

You can submit a withdrawal request at any time. Approval follows successful completion of authorization, and processing a pending request also requires our Fraud department's authorization. Once documents are accepted, your withdrawal enters the queue on the next business day. Approval, processing and receipt are separate stages, and processing varies with the method and processor availability.

We generally charge no casino withdrawal fee, but payment-provider charges may apply. All withdrawals, including Wire, Neteller and Direct-to-Card, carry a 10-40 $/€/£ transfer fee payable by you and determined by our payment processor and your location. Payments by bank wire or check may carry a fee to cover the payment.

You must complete the wagering requirements attached to your balance before requesting winnings, or the request may be denied. Deposits require a minimum wager of 1X their value before withdrawal approval. Promotional deposits also follow the particular promotion's wagering and other conditions. If you request a cashout without wagering the deposit once, we reserve the right to charge processing fees.

Any balance left when an account closes becomes non-withdrawable, including pending withdrawals. If you go 120 days without logging in or without a single wager, we are entitled to forfeit the remaining balance. A later request for those funds is considered individually, but we retain the right to apply that inactivity rule.

Winnings caused by a technical malfunction are voided and removed. We return the affected deposits to your account, and the original deposited amount may be cashed out. We also reserve the right to use your first name and surname initial in winning-result announcements. A chargeback or unauthorized refund on your account, or a link to another account with chargebacks within the inter-casino security network, voids winnings.

Breaches of our account rules can lead to termination, confiscation of winnings and balances, or denial of services, promotions and other offers. The prohibited conduct includes the following, and we may act on such breaches at another online casino too.

• Multiple accounts on one device or network address, or at an affiliated sister casino under the same management, alongside the household restriction in your account section.
• Links to fraudulent, suspended, refunded or previously closed accounts within the Rival network or another online casino.
• Active or past public complaints, disputes or criticism on forums, blogs or other sites.
• Staff harassment, abuse, inappropriate language, threats or intimidation.
• Breaches of the payment-name, registration, territory and age requirements set out on this page.
• Allowing anyone else to play on your account, intentionally or unintentionally.
• Professional play or play in association with a club or group instead of personal entertainment.
• Deliberate disputes or chargebacks of deposits, or threats to dispute, charge back or stop transactions, including at sister casinos or other online casinos.
• Cheating, collusion, money laundering, bonus abuse, exchange-rate manipulation, software exploitation or unauthorised automation that creates an unfair advantage.
• Connections to a current or former employee, company, third party or agency linked to us.
• Hacking or modifying our software or site without permission.

Legitimate betting strategies, including Martingale stake progression, do not constitute cheating and will not result in penalties unless combined with prohibited automation, manipulation or exploitation. For cheating or fraudulent or abusive conduct creating an unfair advantage, we may void bets and withhold or confiscate the resulting winnings and balances.

We also reserve the right to deny winnings and close your account if you are designated a bonus abuser playing no-risk or low-risk strategies to withdraw money, if you systematically employ betting systems such as Martingale to beat the casino rather than playing solely for personal entertainment, or if your personal information is blacklisted in our casino-industry-wide security database.

Where we have reasonable grounds to suspect collusion, syndication or fraud, we may suspend your account while investigating. We also reserve the right to withhold all or part of the balance, close the account permanently and recover winnings, payouts or bonuses affected by the misconduct below.

• Collusion through pooling of funds to increase combined bankrolls and obtain multiple bonuses, using game design to direct a payout to a group member at other players' expense.
• Membership of a syndicate, club or group receiving advantage play strategies to create positive-expectation situations through promotional offers.
• Exploitation of a fault, loophole or error in our software or third-party software used for our services.
• Having been found guilty of fraudulent or collusive behavior at another online gaming business, including chargebacks, collusion or criminal activity.
• Having fraudulently charged back or denied account transfers, deposits or purchases.
• Using automated play software such as bots, simulation tools or systems designed to create an unfair advantage.

You agree not to participate or attempt to participate, directly or indirectly, in collusion involving sharing of winnings or funds or joint use of multiple acquisition offers to other players' detriment. You also agree not to belong to an advantage-play syndicate and to tell us if you suspect others of colluding or planning it. We thoroughly investigate suspected fraud, collusion, syndication or illegal activity and may disclose your identity and suspected unlawful, fraudulent or improper activity to our business units, processors, electronic payment providers or financial institutions we use.